Get in touch
Have questions about your order, or a general enquiry?
How can we help?
FAQ
We might have already read your mind. Use the search to find what you are looking for.
Orders & Payment
Do I need to set up an account to place an order?
You do not need to create an account, you can shop with Karma On The Rocks as a ‘Guest’.
What payment methods does Karma On The Rocks accept?
You can choose between several payment methods including debit and all major credit cards, ApplePay, GooglePay and Paypal.
All payments made with us are done securely. We do not store any of your payment details, so you can shop safely!
Can I change my order once it has been placed?
We will try our best to accommodate any changes to your order, such as size swaps and edits to your billing or shipping address, prior to the order being dispatched.
No further changes can be made once your order has been dispatched.
If you need to make any changes to your order, please email us citing your order reference number as soon as possible.
Can I change my shipping address after my order has been dispatched?
Once your order has been dispatched, we are unable to redirect your delivery to another address.
How do I redeem my discount code or gift card?
Discount codes and gift cards can be redeemed at the checkout page.
Simply add your pieces to the shipping cart and head to the checkout, and type your code in the field labelled ‘Discount code or gift card’ under your order summary.
Deliveries & Returns
What are your delivery fees?
Karma On The Rocks ships all orders via tracked courier.
UK
Free Standard Delivery on orders over £300, or £10 for orders below.
US
- Free Standard Delivery on orders over $400, or $35 for orders below.
EU
- Free Standard Delivery on orders over €350, or €30 for orders below.
Monaco
- Free Standard Delivery on orders over €350, or €30 for orders below.
Switzerland
- Free Standard Delivery on orders over €350, or €35 for orders below.
Rest of Europe
- Standard Tracked Delivery €35
Rest of the World
- Standard Tracked Delivery $55
Please visit Shipping & Returns Page for more information.
How long will my Pre-Order take to arrive?
For products marked Pre-Order on our website, please allow additional three weeks for the garment to be crafted and prepared for dispatch.
Once the garment has been dispatched, standard shipping times will apply.
Can I track my order?
Yes, all Karma On The Rocks orders are sent using tracked courier service. When your order is dispatched, you will receive a confirmation email with your tracking number.
Please note that some tracking numbers may take up to a few hours to update!
Do I have to pay extra duties at delivery?
For our customers in the United States, United Kingdom, Switzerland, Monaco, and the EU duties and import taxes are included in the purchase price.
You will not be charged any additional import charges, duties or tariffs on delivery.
Australia and New Zealand: orders up to $A1,000 will be delivered duty-free.
For goods with a value of $A1,000 or less, there are generally no duties, taxes or charges to pay at the border.
For goods with a value over $A1,000, you will need to fill out an Import Declaration, and pay any duties, taxes and charges at delivery.
Rest of the world:
Other international orders may be subject to customs duties, import taxes, additional tariffs and charges. These charges are usually payable by the customer upon delivery. Please contact contact@karmaontherocks.com if you experience any issues.
How do I return or exchange my Karma On The Rocks item?
We hope you love your Karma On The Rocks Piece, but if you change your mind, you can return your order for a refund or exchange within 14 days of receiving it.
Products must be unworn and unwashed, unaltered, with proof of purchase, and where relevant, hygiene strips must be in place.
Please note it is the customer's responsibility to send the goods back, as we do not currently offer a free returns service.
For more details about returns and exchange, please refer to our Shipping and Returns Page.
Products & Care
How do I care for my Karma On The Rocks pieces?
For all 100% silk garments we recommend hand washing at 30 degrees and ironing to restore lustre. Alternatively, you can dry clean your Karma piece. Do not machine wash or tumble dry.
Our Cottons can be machine washed. When in doubt, please follow the instructions in the garment label.
How do know the fit and sizing of your pieces?
You can find a sizing chart for each of our product categories on the product pages. View the details about the cut and fit of each item.
Our kimonos and kaftans are available in ONE SIZE and rest of the styles come in sizes SMALL to LARGE.
What do I do if I think an item that I purchased is faulty?
Our teams inspect every item ahead of it being sent to you to ensure the highest quality and standard.
If you do think an item is faulty, please contact our customer service team within 14 days of receiving your order.
