For our customers in the United States, United Kingdom, Switzerland, Monaco, and the EU, duties and import taxes are included in the purchase price. We guarantee no additional import charges, duties or tariffs on delivery.
Please note: For products marked Pre-Order on our website, please allow additional three weeks for the garment to be crafted and prepared for dispatch.
Shipping
US
Karma On The Rocks ships to the United States via tracked courier. Duties and import taxes are included in the product price. We guarantee no additional duties, import charges or tariffs on delivery.
US Standard Delivery
Free on orders over $400
$35 on orders below $400
Delivery timeframe: 3–7 working days
European Union (EU)
Karma On The Rocks ships to the European Union (EU) via tracked courier. Import duties and sales tax (local equivalent of VAT) are included in the product price.
EU Standard Delivery
Free on orders over €350
€30 on orders below €350
Delivery timeframe: 3–7 working days
Monaco
Karma On The Rocks ships to Monaco via tracked courier. Import duties and sales tax are included in the product price.
Standard Delivery
Free on orders over €350
€30 on orders below €350
Delivery timeframe: 3–7 working days
Switzerland
Karma On The Rocks ships to Switzerland via tracked courier. Import duties and sales tax are included in the product price.
Standard Delivery
Free on orders over €350
€35 on orders below €350
Delivery timeframe: 3–7 working days
UK
UK Standard Delivery
Free on orders over £300
£10 on orders below £100
Delivery timeframe: 2–5 working days
Rest of Europe
Please note that deliveries may be subject to customs duties, import taxes, additional tariffs and charges. These charges are usually payable by the customer upon delivery. Please contact contact@karmaontherocks.com if you experience any issues.
Standard Tracked Delivery €35
Delivery timeframe: 3–7 working days
Australia & New Zealand
For goods with a value of $A1,000 or less, no duties, taxes or charges apply.
For goods with a value over $A1,000, you will need to fill out an Import Declaration, and pay any duties, taxes and charges at delivery.
Please contact contact@karmaontherocks.com if you experience any issues.
Standard Tracked Delivery $55
Delivery timeframe: 5–10 working days
Rest of the World
International orders may be subject to customs duties, import taxes, additional tariffs and charges. These charges are usually payable by the customer upon delivery. Please contact contact@karmaontherocks.com if you experience any issues.
Standard Tracked Delivery $55
Delivery timeframe: 5–10 working days
Pre-Orders
For products marked Pre-Order on our website, please allow additional three weeks for the garment to be crafted and prepared for dispatch.
Returns & Exchanges
Returns Policy
Please note it is the customer's responsibility to send the goods back, as we do not currently offer a free returns service.
We accept returns for orders placed on www.karmaontherocks.com within 14 (fourteen) calendar days following the delivery date in their original packaging and with a copy of the invoice.
The item must be in its original packaging with a label attached. Do not remove the label from the purchased products should you wish to return the purchased product.
Products must be unworn and unwashed, unaltered, with proof of purchase, and where relevant, hygiene strips must be in place.
Please make sure goods are securely packaged to avoid damage in transit and use a tracked courier or postal service. We cannot be held accountable for parcels that fail to reach us.
Gift With Purchase
If you have received a gift with purchase as part of your order and you wish to fully or partially return your order for a refund, then please note that the gift with purchase should be returned as well in order for your return to be eligible.
EU Right to Withdraw
If you are ordering from the EU, you have a legal right to withdraw from your purchase within 14 days of receiving it. Once we receive your item, we will refund the full purchase price plus the cost of standard delivery, to your original payment method.
You can find the model withdrawal form (Annex I(B) to Directive 2011/83/EU) here. Please email the form to contact@karmaontherocks.com.
Returning Your Order
If you wish to return an item, please reach out to our team on contact@karmaontherocks.com.
Your items should be returned to the address below:
Karma on the Rocks
c/o Karma Designs Ltd
Suite 11, Fulham Business Exchange
The Boulevard, Imperial Wharf
London SW6 2TL
United Kingdom
Please note, we do not currently offer free returns.
Refunds & Exchanges
Upon the receipt of your return, we will either exchange the item or issue you with a refund, as per your request.
Please note it can take up to 5 days for your order to be processed by our team. During exceptionally busy times, it may take a little longer for us to process your return.
Once your return has been processed, you will receive a confirmation email.
The refund will be processed to the original payment method used when placing your order. Please allow 5-10 days, depending on the payment method you used to place your order, for the refund to be credited.
If you choose an exchange, a replacement piece will be dispatched to you free of charge.
In the unlikely event that an item may become faulty after a period of time, please contact our customer service team before returning the product. We will either repair or replace the item, subject to review.
If you need any further information, you can contact us on contact@karmaontherocks.com.
Items Bought From Stockists
We can only offer refunds and exchanges on items purchased through our own website. If you have purchased products through one of our stockists, you will need to return the items to where you have purchased them from.
Our stockists and third-party platforms may have a returns and exchanges policy different to ours.
